Returns & Exchanges
At YuMOVE, we want you to love your new look, but if something isn't quite right, we offer stress-free returns within 30 days of delivery. All items must be in their original condition, unworn and with tags attached, to qualify for a full refund or exchange.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
- 2.Pack Your Items
Securely place the garments in their original packaging, ensuring all labels and tags are intact to prevent damage during transit.
- 3.Print and Attach Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return package.
- 4.Drop Off and Track
Hand your package to the designated carrier and keep your receipt; once received at our warehouse, your refund will be processed within 5-7 business days.